Frequently Asked Questions

  • Most definitely. Every business is different which is why we offer customised packages to suit your business needs. This gives you the opportunity to get what you need for your business.

    If you would like to customise a package, please let us know when enquiring for a project and we will do our best to accommodate.

  • Yes we sure do! The beauty of our service is that it can be purchased from anywhere in the world and sent to you online. Just keep in mind print orders will have extended time frames.

    Please make sure you enquire shipping to your country when booking.

  • Our printing turnaround time is approximately 2-3 weeks from the final approval of the design (this is not the day of inquiry or initial draft).

    Please note: We do not guarantee any timing estimates and will not be in breach of our obligations if we fail to meet any such timelines, although we will use reasonable endeavours to deliver the services in accordance with the agreed timeframes.

  • Your invoice will be sent to you via email once we have received your design brief and contract agreement. Payments are made through bank transfer but if you require another payment option please let us know.

    We require full payment upfront to secure your booking and schedule your design project. Once payment is then received, you will get a confirmation message on starting your design order.

    If you require a payment plan for the larger packages please make sure to clarify this when booking upon request.

  • Yes I do. I now offering buy now, pay later with paypal.

    You can pay in 4 with no interest. Your payments can be split in 4 payments every 2 weeks.

  • Unfortunately, we do not offer refunds once making a booking. Due to the time and effort put into each design project which requires a lot of dedication and passion towards each design.

  • When making a booking, I now require 25% upfront payment of your total project amount as a deposit if your booking is over a week in advance. This amount will NOT be refundable if you decide to cancel and will be in place to secure your booking.

  • We generally require 1-2 weeks to create the initial draft from the date of receiving all your required content and information. Once we receive your feedback we can then estimate 3-5 business days to have your website finalised.
    Please note: When booking a website design, you will need to provide me with all your information and content. We will not be able to start your website until all information is provided.

  • Every E-commerce website is different and don’t have the same timeframe. When making a booking please enquired about an estimated time frame once we have determined what type of website you need for your business.


    Please note: Each website is quoted by the amount of products or services you have to sell online. Please make sure you provide me with the amount of products or services when making a booking.

  • Yes we do, at an extra cost. Depending on how many photos are necessary the extra cost will vary. Please make sure you enquire when booking.

  • After we have discussed your look, agreed on my terms and conditions and payment has been made it take approximately 2-4 days. Depending how long my client takes to get back to me will determine how long it takes.

  • The smallest package usually takes 1-2 weeks and the largest package take 2-3 weeks depending how quick the client gets back to us.